Privacy Policy
Effective Date: 1/1/2025
Last Updated: 1/1/2025
At Gemba Systems Inc. (“Gemba”, “we”, “us”, or “our”), your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. We’re committed to handling your information responsibly, transparently, and in accordance with applicable privacy laws.
If you have any questions, feel free to contact us at [email protected]
1. Information We Collect
We collect information to provide better services to our website visitors, prospects, and customers. The types of information we collect include:
a) Information You Provide
When you use our website or services, we may collect:
● Name, email address, phone number, company name, and job title
● Account credentials if you register for any Gemba-hosted platforms
● Messages, forms, surveys, and emails you send us
b) Information We Collect Automatically
We collect certain data automatically through cookies, analytics, and server logs, such as:
● IP address and device type
● Browser and operating system
● Pages viewed, time on site, and referring links
● Location information (approximate, not GPS)
c) Information from Third Parties
We may receive business contact info or RTLS-related implementation data from:
● Our hardware partners (e.g., Pozyx, Quuppa, RFControls)
● Integration platforms or clients using our software
2. How We Use Your Information
We use the information we collect to:
● Provide, maintain, and improve our products and services
● Respond to inquiries and support requests
● Personalize your experience on our website
● Analyze usage and performance trends
● Market relevant services, offers, and updates (with opt-out options)
● Meet legal, regulatory, and security requirements
We do not sell your personal information.
3. Sharing Your Information
We may share your information only as follows:
● With Service Providers – We work with trusted vendors (e.g., hosting, email, analytics) who process data on our behalf under confidentiality agreements.
● With Partners – If you're engaging in an RTLS solution with hardware from a partner, we may share relevant implementation information to support your deployment.
● For Legal Reasons – We may disclose information if required by law or if necessary to detect, prevent, or address fraud, security, or technical issues.
● Business Transfers – In the event of a merger, acquisition, or sale, your data may be part of the transferred assets.
4. Your Privacy Controls
You have choices regarding your personal information:
● Access & Update – You may request to view or update the information we hold about you.
● Opt Out – You can opt out of marketing emails by clicking “unsubscribe” in any message.
● Cookie Settings – You can manage or block cookies via your browser settings or using our cookie consent tool (if applicable).
● Request Deletion – You can request that we delete your personal data, subject to applicable retention laws.
To exercise any of these rights, contact us at [email protected].
5. Data Security
We take security seriously. Gemba implements reasonable technical and organizational safeguards to protect your data from unauthorized access, use, or disclosure.
Examples include:
* Encryption (in transit and at rest)
* Access control based on job roles
* Regular security audits
Despite our efforts, no system is 100% secure.
6. Data Retention
We retain personal data only as long as necessary for business or legal purposes. Retention periods vary based on the nature of the information and our contractual or regulatory obligations. For example:
● Business inquiries: up to 2 years
● Customer records: retained per contract or 7 years
● Analytics data: anonymized and aggregated after 14 months
7. International Users
Gemba Systems is based in the United States. If you access our Site from outside the U.S., your information may be transferred to and processed in the U.S. or other countries where we or our partners operate.
We comply with applicable international data protection laws, including the GDPR where relevant.
8. Children's Privacy
Our website and services are not intended for children under 16. We do not knowingly collect personal information from children. If we learn we’ve collected information from a child, we will delete it.
9. Changes to This Policy
We may update this Privacy Policy occasionally. If we make significant changes, we will notify you via the Site or by email. Your continued use of the Site after changes means you accept the updated Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Gemba Systems Inc.
1200 Woodruff Rd., Suite C-40
Greenville, SC 29607
(877) 773 9328 x 709