Privacy Policy

Effective Date: 1/1/2025

Last Updated: 1/1/2025

At Gemba Systems Inc. (“Gemba”, “we”, “us”, or “our”), your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. We’re committed to handling your information responsibly, transparently, and in accordance with applicable privacy laws.

If you have any questions, feel free to contact us at [email protected]

1. Information We Collect

We collect information to provide better services to our website visitors, prospects, and customers. The types of information we collect include:

a) Information You Provide

When you use our website or services, we may collect:

Name, email address, phone number, company name, and job title

Account credentials if you register for any Gemba-hosted platforms

Messages, forms, surveys, and emails you send us

b) Information We Collect Automatically

We collect certain data automatically through cookies, analytics, and server logs, such as:

IP address and device type

Browser and operating system

Pages viewed, time on site, and referring links

Location information (approximate, not GPS)

c) Information from Third Parties

We may receive business contact info or RTLS-related implementation data from:

Our hardware partners (e.g., Pozyx, Quuppa, RFControls)

Integration platforms or clients using our software

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our products and services

Respond to inquiries and support requests

Personalize your experience on our website

Analyze usage and performance trends

Market relevant services, offers, and updates (with opt-out options)

Meet legal, regulatory, and security requirements

We do not sell your personal information.

3. Sharing Your Information

We may share your information only as follows:

With Service Providers – We work with trusted vendors (e.g., hosting, email, analytics) who process data on our behalf under confidentiality agreements.

With Partners – If you're engaging in an RTLS solution with hardware from a partner, we may share relevant implementation information to support your deployment.

For Legal Reasons – We may disclose information if required by law or if necessary to detect, prevent, or address fraud, security, or technical issues.

Business Transfers – In the event of a merger, acquisition, or sale, your data may be part of the transferred assets.

4. Your Privacy Controls

You have choices regarding your personal information:

Access & Update – You may request to view or update the information we hold about you.

Opt Out – You can opt out of marketing emails by clicking “unsubscribe” in any message.

Cookie Settings – You can manage or block cookies via your browser settings or using our cookie consent tool (if applicable).

Request Deletion – You can request that we delete your personal data, subject to applicable retention laws.

To exercise any of these rights, contact us at [email protected].

5. Data Security

We take security seriously. Gemba implements reasonable technical and organizational safeguards to protect your data from unauthorized access, use, or disclosure.

Examples include:

* Encryption (in transit and at rest)

* Access control based on job roles

* Regular security audits

Despite our efforts, no system is 100% secure.

6. Data Retention

We retain personal data only as long as necessary for business or legal purposes. Retention periods vary based on the nature of the information and our contractual or regulatory obligations. For example:

Business inquiries: up to 2 years

Customer records: retained per contract or 7 years

Analytics data: anonymized and aggregated after 14 months

7. International Users

Gemba Systems is based in the United States. If you access our Site from outside the U.S., your information may be transferred to and processed in the U.S. or other countries where we or our partners operate.

We comply with applicable international data protection laws, including the GDPR where relevant.

8. Children's Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal information from children. If we learn we’ve collected information from a child, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy occasionally. If we make significant changes, we will notify you via the Site or by email. Your continued use of the Site after changes means you accept the updated Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Gemba Systems Inc.

1200 Woodruff Rd., Suite C-40

Greenville, SC 29607

[email protected]

(877) 773 9328 x 709

Copyright © 2025 Gemba Systems